CULTURAL AND LINGUISTIC SERVICES
Based on each Health Plan’s protocol, Cultural and Linguistic Services are available for members with Limited English Proficiency (LEP) or who are hearing/speech impaired. Please read below for detailed instructions and protocol for accessing Cultural and Linguistic Services for each Health Plan.
BRAND NEW DAY
Telephonic Interpretation: Members with Hearing/Speech Impairment can call California Relay Service by dialing 711. Please call CCMSO’s Member Services Department at (888) 562-0193 to coordinate.
Face to Face Interpretation: The Utilization Management Department requires no less than 5 to 7 days in advance notice for the PCP to submit an authorization request for a Face to Face Translator.
Protocol for Requesting Interpretation Services: When requesting such services, please make sure to provide the UM Department with the following information on the authorization: PCP Name and Phone Number.
- Contact Person and Phone Number
- Language Requested (including American Sign Language/ASL)
- Patient Information (Name, Gender, DOB, Assigned Health Plan, etc.)
- Date, Time, and Type of Appointment
- Estimated Duration of Appointment
- Location of Appointment
- Any Other Special Instructions and/or Considerations